Refund policy

Evermore Heirloom Return & Refund Policy

Because each Evermore Heirloom piece is handcrafted, natural variations in wood grain, color, knots, and finish are part of the character of the piece and are not considered defects.

Returns: We accept returns on eligible ready-made items within 14 days of delivery. Items must be unused, undamaged, and returned in their original condition. Customers are responsible for return shipping costs.

Made-to-Order & Custom Pieces: Because these pieces are created specifically for you, made-to-order, personalized, and custom items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work with you to arrange a replacement, repair, or refund when appropriate.

Cancellations: Ready-made orders may be cancelled before shipment. Made-to-order or custom orders may only be cancelled before production begins.

Refunds: Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable.

For any return or order issue, please contact us through our store’s contact page.