Shipping policy
Evermore Heirloom — Shipping Policy
Last updated: August 29, 2026
Each Evermore Heirloom piece is handcrafted and carefully packaged to help ensure it arrives safely.
Processing Times
Ready-to-ship items typically ship within 2–5 business days.
Made-to-order pieces require additional production time. Estimated production times will be provided on the product page and may vary depending on the size and complexity of the piece.
Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method selected.
Because many of our pieces are large and handcrafted, shipping costs may vary significantly between products.
Delivery Times
Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been completed and shipped.
Carrier delays caused by weather, holidays, or other circumstances outside our control may occur.
Tracking
When tracking is available, you will receive tracking information after your order ships.
Large & Oversized Pieces
Some Evermore Heirloom pieces require oversized packaging or special handling. Additional shipping charges may apply to exceptionally large or heavy orders.
If special freight arrangements are necessary, we will contact you before shipment.
Shipping Damage
Please inspect your order when it arrives.
If your piece arrives damaged, contact us within 48 hours of delivery and include clear photographs of:
The damaged item
The shipping box
The interior packaging
Any visible damage to the exterior of the package
Please keep all original packaging until the issue has been resolved.
Incorrect Addresses
Customers are responsible for providing an accurate and complete shipping address. Additional shipping charges resulting from an incorrect address, refused delivery, or returned package may be the customer's responsibility.
Contact Us
If you have questions about shipping or an existing order, please contact Evermore Heirloom through our store's contact page.